Money and product refund policy
Cancellation of an order before delivery (right of withdrawal before delivery)
1. The Customer has the right to cancel the order, i.e. to cancel the purchase transaction before receiving the purchased products and only within 24 hours from the completion of the order. In this case, the Customer sends a cancellation notice to firstname.lastname@example.org. The rezerva-accessories.gr will accept the cancellation and will refund the price to the customer by crediting his credit card, only if the (purchased) product / (purchased) products have not been delivered to the courier company for delivery to the Customer. If they have already been given to the courier company, then the cancellation will be considered as a return of the products under the terms below.
Change of products after delivery
2. If the Customer is not satisfied with the purchase made, he/she has the right to request the exchange of the purchased product. In this case, the Customer can send an e-mail to rezerva-accessories.gr at the above mentioned e-mail address, email@example.com, requesting the replacement of the product with another product of his choice.
3. If the new product has a higher price than the returned product, then the Customer will be notified electronically, by e-mail, to proceed to a new payment procedure (to pay the difference). The e-mail will contain a link to the payment page of this website, through which the Customer will enter all the necessary payment details in accordance with the terms below. If the new product has a lower price than the returned product then rezerva-accessories.gr will credit the Customer the difference according to the below mentioned.
Return of Products after delivery (Right of withdrawal after delivery)
4. If the Customer is not satisfied with the purchase made, he/she has the right to return the product purchased and request a refund of the price paid. as provided by the Greek legislation for consumer protection (right of withdrawal from a sale). In this case, the Customer sends an e-mail message/e-mail to rezerva-accessories.gr at the e-mail address noted above firstname.lastname@example.org, requesting the return of the product against a refund of the price paid.
Deadline for change or return of products
5. Any request for a change or return of a product must be sent within 14 days of receipt of the product. Requests for exchange or return of products after the 14-day period are accepted only in case of defective products according to Greek law, based on the provisions applicable to sales contracts.
Terms and conditions for the validity of a change or return of a product
Return or exchange of the entire product
7. Both the right of exchange and the right to return the product (right of withdrawal from the sale) concern the entire purchased product and cannot be exercised on only part of the product (e.g. on accessories of the product).
Status of returned products
8. The return or exchange of a product will not be accepted if it is proven that the product has been used and will be returned at the customer’s expense. Products must be returned (for a refund or exchange) in their original condition, complete and intact and in their original packaging (including all accessories, manuals, etc.). They must not have been worn, altered or washed and the labels must remain on the product.
Sending the products to rezerva-accessories.gr
9. The dispatch of products to be returned or exchanged within Greece is free of charge only through the same courier company with which the product was sent for the first time. If the product is sent for return or exchange with another courier company, the customer will be charged the shipping costs. The Customer sends an email/e-mail to rezerva-accessories.gr at the email address noted above email@example.com, requesting the return or replacement of the product.
The cost of shipping the products to be returned or exchanged outside Greece is borne by the customer.
10. For each product that is returned or for which a replacement is requested, the Customer must receive a copy of the receipt of the original purchase when sending the product.
Conditions for the return of products
11. In case of non-fulfillment of any of the above conditions, rezerva-accessories.gr is entitled either (a) to consider that the right to change or return was not validly exercised, and therefore not accept the return or change the product, or (b) (especially in the case of products that are not returned intact, worn or used) to accept the change or return and at the same time claim compensation from the Customer for the value of the defects of the returned product.
12. As soon as rezerva-accessories.gr receives a return or exchange request and if the above conditions are met, it will credit the credit card of the Customer with the relevant amount. It usually takes 7 working days to process the request and carry out the credit registration. The Customer will be notified once the return/change request has been fully processed. In the case provided above that rezerva-accessories.gr is entitled to compensation for defects of the returned products will have the right to offset the relevant amount of the claimed compensation with the price to be returned.